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    For all warranty claims, please contact us at solobicycles@gmail.com

    So that we can help you in a timely manner, make sure to include the following:

    • Your Order Number
    • Brief Description of the Claim
    • Photographs
    • If item is bike or frame, please include the serial number, located on the underside of the bottom bracket shell.

    DISCLOSURE - ASSEMBLY POLICY & INSTRUCTIONS
    All bikes purchased through Solo Cycles MUST be assembled by a certified bike shop mechanic. If the bike is NOT built by a certified bike shop mechanic, any warranty will be void.

    NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS, ETC. BEFORE & AFTER EVERY RIDE. Stripped threads, cranks, pedals, etc. are due to those parts not being tightened enough by the rider and are not covered by warranty.