For all warranty claims, please contact us at firstname.lastname@example.org
So that we can help you in a timely manner, make sure to include the following:
- Your Order Number
- Brief Description of the Claim
- If item is bike or frame, please include the serial number, located on the underside of the bottom bracket shell.
DISCLOSURE - ASSEMBLY POLICY & INSTRUCTIONS
All bikes purchased through Solo Cycles MUST be assembled by a certified bike shop mechanic. If the bike is NOT built by a certified bike shop mechanic, any warranty will be void.
NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS, ETC. BEFORE & AFTER EVERY RIDE. Stripped threads, cranks, pedals, etc. are due to those parts not being tightened enough by the rider and are not covered by warranty.